Find answers to common questions
No, Yeyecar does not require any deposit. All rentals include full insurance with no deductible and no hidden fees.
Yes! Yeyecar offers flexible hourly car rental in El Medano. Rent for just a few hours or several days - you only pay for the time you need.
Download the Yeyecar app, search for available cars on your dates, select a car, and book it instantly. You'll need to verify your identity and driving license during the booking process.
To rent a car with Yeyecar, you must:
After booking, you'll be asked to verify your email and upload photos of your driving license and ID. This helps us keep the platform safe for everyone.
Yes! El Médano has car rental services available locally. Yeyecar offers app-based car rental with 24/7 pickup directly in El Médano, and Becars operates nearby with traditional office-based rental. Airport rental companies are also just 10 minutes away at Tenerife South Airport. This gives you flexibility to choose between local convenience or airport pickup depending on your travel plans.
We're located in El Medano, just 10 minutes from Tenerife South Airport (TFS). Perfect for travelers looking for convenient car rental near the airport.
Yes! Our service is available 24/7 through the Yeyecar app. Pick up and return your car anytime that suits you.
There are a few car rental options serving El Médano: Becars (local car rental with office nearby), Yeyecar (app-based service with 24/7 availability in El Médano), and major brands like Cicar and Autoreisen at Tenerife South Airport (10 min away). Unlike airport-based services, Yeyecar and Becars operate directly in El Médano, which means no need to travel to the airport for pickup. Yeyecar's unique advantage is instant booking through the app with no office hours or queues.
Renting in El Médano vs the airport depends on your needs. Advantages of El Médano: skip airport queues, start relaxed after settling in, no need to drive immediately after a long flight, perfect for extended stays when you only need a car for day trips, and hourly rental available with Yeyecar. Airport rental makes sense if you need a car immediately upon arrival or you're heading directly to another part of the island. Many visitors find renting in El Médano more convenient, especially if staying locally.
We'll send you the exact location a few hours before your rental starts. You can also find it in the app under 'My Rentals'. The location will be within the parking area shown on the car details page.
Using the Yeyecar app! The car is equipped with a Bluetooth smart lock. Simply open the app during your rental period and tap 'Unlock' when you're near the car.
Return the car to the same town where you picked it up. The app will show you the designated parking area. Make sure to park legally and safely.
Check the exact location in the app under 'My Rentals'. If you still can't find it, call our support team at +34 680 272 487 and we'll help you locate it.
Your rental includes full risk insurance with no deductible, unlimited mileage, and 24/7 roadside assistance. All standard features like air conditioning and Bluetooth are included.
You should return the car with the same fuel level as when you picked it up. If you don't refuel, we'll charge a fair price for refueling based on the amount used.
Not at the moment. Rental extensions are not currently available. If you need the car for longer, you'll need to make a new booking.
Contact us immediately at +34 680 272 487. We provide 24/7 roadside assistance for all mechanical issues, accidents, or emergencies.
Payment is processed when you complete your booking. The full amount is charged upfront.
Yes, you can cancel for free up to 24 hours before your rental start time. Cancellations within 24 hours are non-refundable.
We accept all major credit and debit cards through our secure payment system in the app.
All rentals include full risk insurance with no deductible. This covers damage to the vehicle, third-party liability, and theft protection.
Report it immediately through the app or by calling us. Our insurance covers all damage with no deductible, so you won't have to pay anything extra.
No, our cars can only be used within Tenerife. You cannot take the car to other islands or off Tenerife.
Learn about our safety features, emergency procedures, and driving tips
View Safety Guide